MihsabaHow to use
Calculate refunded orders as a percentage of total orders, plus the number of non-refunded orders.
- Enter Refunded orders.
- Enter Total orders.
- Calculate, then review the metric definition and comparison limits.
How it is calculated
Example
Forty refunded orders out of 1,000 give a refund rate of 4% and 960 non-refunded orders.
Important notes
Define whether full and partial refunds both count as one refunded order, and whether cancellations are separate. Consistency matters more than the raw rate.
Worked examples and interpreting results
Forty refunded orders out of 1,000 give a refund rate of 4% and 960 non-refunded orders.
| Case | Calculation | Result |
|---|---|---|
| Refund rate | 40 ÷ 1000 × 100 | 4 % |
| Non-refunded | 1000 − 40 | 960 |
How to check the result
Define whether full and partial refunds both count as one refunded order, and whether cancellations are separate. Consistency matters more than the raw rate.
Frequently asked questions
How should partial refunds be handled?
Choose a consistent basis: order-count rate or refunded-value rate. This calculator uses order counts.
Should the inputs use the same period?
Yes. Use figures from the same reporting period and accounting definition so balances and flows remain comparable.
Is the result enough for a decision?
No. The metric summarizes a numerical relationship; compare it with company history, industry context, and accounting or operating policies.